Mar 25, 2021

6 Mins Read

[DigitalOcean] Latencies or failed event issues in Singapore region
Resolved The issue of failed events and latencies has been resolved permanently in the Singapore region.

We highly appreciate your patience throughout this process.

Should you face any issues, kindly create a support ticket.

Mar 25, 2021 – 20:09 UTCl

Monitoring The team has applied a permanent fix to resolve event processing and latencies issues. The situation is currently monitored to ensure no further failed events are reported and all the processes work smoothly.

We will keep you updated as soon as the issue is resolved completely.

Mar 25, 2021 – 15:55 UTC

Identified The cause of the event processing issue has been identified. The team is working on applying the fix.

We will keep you updated on the progress.

Mar 25, 2021 – 11:50 UTC

Issue Our Infrastructure partner, Digital Ocean, is facing event processing issues in the Singapore region.

During that time, some users may experience latencies or failed events on their servers.

Our technical team is in coordination with Digital Ocean and will keep you updated on the progress.

You can check the status on Digital Ocean.

We apologize for any inconvenience this may cause.

Mar 25, 2021 – 10:44 UTC

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